Privacy Policy

This Privacy Policy describes how FTX Logistics LLC (“FTX Logistics,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information obtained through the website https://www.ftxlogistics.llc, our online forms, and related communications.

By accessing the website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Company Information

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• the FTX Logistics website;
• freight quote request forms;
• contact forms;
• shipper and carrier inquiry forms;
• driver or carrier application forms;
• email and telephone communications initiated through the website;
• cookies, analytics tools, and similar website technologies.

This Privacy Policy does not govern the independent privacy practices of third-party websites, carriers, brokers, platforms, or service providers that we do not control.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Contact information

• full name;
• business or company name;
• email address;
• telephone number;
• mailing or business address.

3.2 Shipment and logistics information

• pickup and delivery locations;
• ZIP codes;
• requested pickup and delivery dates;
• freight type;
• cargo description;
• shipment weight;
• dimensions;
• number of pallets or units;
• requested equipment type;
• temperature-control requirements;
• special handling requirements;
• appointment information;
• additional shipment notes.

3.3 Carrier or driver information

Where applicable, we may collect information submitted by carriers or drivers, including:

• company information;
• operating authority details;
• USDOT or MC number;
• equipment information;
• service areas;
• contact information;
• documents voluntarily submitted through an application process.

3.4 Communications

We may collect information included in:

• emails;
• telephone inquiries;
• contact forms;
• quote requests;
• support requests;
• other communications with FTX Logistics.

3.5 Technical and usage information

When you visit the website, we or our service providers may automatically collect:

• IP address;
• browser type;
• operating system;
• device type;
• approximate location derived from an IP address;
• pages visited;
• referring page or website;
• date and time of access;
• session activity;
• cookie identifiers;
• analytics and performance information.

We do not intentionally collect Social Security numbers, financial account credentials, medical information, or other sensitive personal information through ordinary website quote and contact forms.

4. How We Collect Information

We may collect personal information:

• directly from you when you complete a form;
• when you request a freight quote;
• when you contact us by telephone or email;
• when you apply to work with FTX Logistics;
• automatically through cookies and similar technologies;
• from service providers assisting with website hosting, communications, security, or analytics;
• from business partners where permitted by law and relevant to a requested logistics service.

5. How We Use Personal Information

We may use personal information to:

• respond to inquiries;
• review freight quote requests;
• prepare or discuss transportation estimates;
• arrange and coordinate logistics services;
• communicate with shippers, consignees, carriers, drivers, warehouses, and service providers;
• verify shipment or carrier information;
• provide customer support;
• maintain business and transaction records;
• administer carrier or driver applications;
• operate, secure, and improve the website;
• detect fraud, abuse, and security incidents;
• investigate technical problems;
• comply with legal, regulatory, insurance, tax, and contractual obligations;
• establish, exercise, or defend legal claims;
• protect the rights, property, and safety of FTX Logistics, its customers, partners, and others;
• send service-related communications;
• send marketing communications where permitted by law and, where required, with consent.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

6. Legal and Business Grounds for Processing

We process personal information when reasonably necessary to:

• respond to a request submitted by the user;
• take steps before entering into a business relationship;
• perform an agreement or requested service;
• comply with applicable law;
• protect legitimate business interests;
• prevent fraud and maintain website security;
• establish or defend legal claims;
• act with the user’s consent.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary.

7.1 Transportation and logistics participants

• motor carriers;
• freight brokers;
• dispatchers;
• warehouses;
• distribution centers;
• shippers;
• consignees;
• loading and unloading facilities;
• other parties involved in arranging or completing a shipment.

7.2 Service providers

• website hosting providers;
• cloud storage providers;
• email delivery providers;
• communication services;
• customer relationship management providers;
• analytics providers;
• fraud-prevention and security providers;
• IT support providers;
• professional advisers.

These providers may process information only as necessary to perform services for us and subject to applicable contractual or legal obligations.

7.3 Legal and regulatory disclosures

We may disclose information:

• when required by law, subpoena, court order, or legal process;
• in response to a lawful request from a government authority;
• to comply with transportation, insurance, tax, or regulatory requirements;
• to investigate fraud or security incidents;
• to protect the rights and safety of FTX Logistics or others.

7.4 Business transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to appropriate confidentiality protections.

8. Sale and Targeted Advertising

FTX Logistics does not sell personal information for monetary consideration.

FTX Logistics does not knowingly use personal information submitted through quote or contact forms for cross-context behavioral advertising.

If our practices materially change, this Privacy Policy will be updated and any legally required opt-out mechanisms will be provided.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• enable essential website functions;
• remember user preferences;
• understand website traffic;
• measure page performance;
• identify technical errors;
• protect forms from spam and abuse;
• improve website usability.

Essential cookies may operate without optional consent where permitted by law.

Non-essential analytics or advertising technologies should operate only after the user provides consent where required.

Users may manage cookies through the website cookie banner or their browser settings. Disabling cookies may affect certain website functions.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to inquiries;
• provide requested services;
• maintain business records;
• comply with legal, regulatory, insurance, accounting, or tax requirements;
• resolve disputes;
• prevent fraud;
• enforce agreements;
• establish or defend legal claims.

Retention periods may vary according to the type of information, the nature of the business relationship, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely destroy it.

11. Data Security

FTX Logistics uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

• unauthorized access;
• misuse;
• loss;
• alteration;
• disclosure;
• destruction.

These measures may include access controls, secure hosting, encrypted transmission, authentication, system monitoring, spam protection, and restricted access to business information.

No Internet transmission, website, email system, or storage platform can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

The FTC advises businesses to understand what information they hold, limit access, protect retained information, and securely dispose of information that is no longer required. (Federal Trade Commission)

12. Privacy Rights

Depending on your state of residence and the law applicable to FTX Logistics, you may have the right to:

• confirm whether we process your personal information;
• request access to personal information;
• request correction of inaccurate information;
• request deletion of certain personal information;
• obtain a portable copy of certain information;
• opt out of certain sales, targeted advertising, or profiling where applicable;
• withdraw consent where processing depends on consent;
• opt out of marketing emails;
• appeal certain decisions concerning a privacy request;
• exercise privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to legal exceptions, identity verification, record-retention duties, contractual obligations, or other lawful limitations.

13. Texas Residents

Where the Texas Data Privacy and Security Act applies, Texas residents may have rights concerning access, correction, deletion, portability, and certain uses of personal data.

Requests may be submitted using the contact information provided below.

We may request sufficient information to verify your identity and protect personal information from unauthorized disclosure.

If we deny a request, you may submit an appeal by replying to our decision and stating that you wish to appeal.

14. California Residents

Where the California Consumer Privacy Act, as amended, applies to FTX Logistics and the relevant individual, California residents may have additional rights concerning access, correction, deletion, disclosure, and certain transfers or uses of personal information.

This section does not represent that FTX Logistics necessarily meets every statutory threshold for application of the California Consumer Privacy Act.

The California Privacy Protection Agency is responsible for implementing and enforcing the CCPA and its regulations. (California Privacy Protection Agency)

15. Exercising Privacy Rights

To submit a privacy request, contact:

Email: info@ftxlogistics.llc
Subject: Privacy Request

Or write to:

A request should include:

• your name;
• your preferred contact method;
• a description of the request;
• enough information to allow us to locate the relevant records.

We may request additional information to reasonably verify your identity.

Authorized agents may submit requests where permitted by law, but we may require evidence of authorization and identity verification.

16. Marketing Communications

You may unsubscribe from promotional emails by:

• using the unsubscribe link included in the message; or
• contacting info@ftxlogistics.llc.

Even after opting out of marketing, you may continue to receive transactional or service-related messages concerning an active inquiry, quote, shipment, application, or business relationship.

17. Third-Party Websites and Services

The website may contain links to third-party websites or use services provided by third parties.

FTX Logistics does not control and is not responsible for the privacy, security, content, or data-processing practices of independent third parties.

You should review the privacy policies of third-party services before submitting personal information to them.

18. Children’s Privacy

The website and services are intended for businesses and adults. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website.

If we become aware that such information was collected, we will take reasonable steps to delete it.

COPPA generally applies to websites or online services directed to children under 13, or operators that knowingly collect personal information from children under 13. (Federal Trade Commission)

19. International Access and Data Transfers

The website may be accessed outside the United States.

Personal information may be processed and stored in the United States or in jurisdictions where our service providers operate.

Where applicable law requires specific safeguards for international transfers, we will use reasonable contractual, organizational, or technical measures.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

The updated policy will be published at: https://www.ftxlogistics.llc/privacy

The effective date displayed at the top will indicate when the latest version became effective.

21. Contact Information

Questions, privacy requests, or complaints may be submitted to: